Frequently Asked Questions
Converter
What is the svg to widgets converter for?
The converter is designed to convert vector images in SVG format to widget format for Siemens WinCC Unified development environment. This converter allows you to automatically bind parameters for dynamic colour change of the widget or its part without opening the text editor. You can also add the "Flip" property, which will mirror your widget on the Y-axis.
There's so many settings, I don't figure out what to do.
You can check out the articles on our blog or our YouTube channel to see what the different options do. But even without them, you can leave them as defaults and get to work. They have already been selected for most tasks.
How many images can be uploaded for conversion at one time?
You can upload a maximum of 100 pictures at a time
What is the Maximum weight of the image to convert?
Maximum image size for uploading is 2 megabytes
Questions about Credits
What are the Credits?
Credits are used to convert svg images to the svghmi widget format supported by the Siemens WinCC Unified development environment.
How do I get credits?
You can buy them on our website by choosing one of three packs.
Do credits burn up over time?
No the credits themselves do not burn off over time, they are only spent on converting the images into widgets.
What are the credits deducted for?
Credits are deducted once at the moment of clicking the "Download" button. Subsequent presses of the "Download" button will not result in credits being deducted. You can convert widgets as many times as you like. One downloaded widget = one credit.
Payment & Billing
Can I purchase as a business?
Yes! Our payment system is fully adapted for corporate clients. You can select "Business purchase" during checkout, add your company's VAT ID and business details, choose Wire Transfer or Purchase Order payment methods, and receive proper invoices for your accounting department. All transactions are securely processed by PayProGlobal, our trusted e-commerce partner.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) for individual purchases. For business purchases, we also support Wire Transfer and Purchase Order options. All payments are processed securely through PayProGlobal payment gateway.
Is my payment information secure?
Absolutely! All payment transactions are processed through PayProGlobal, a trusted global e-commerce platform with industry-standard security measures including SSL encryption and PCI DSS compliance. We never store your payment card information on our servers.
Do you offer refunds?
We stand behind the quality of our products. If you experience technical issues or are not satisfied with your purchase, please contact our support team at support@svghmi.pro within 14 days of purchase. We will review your case and provide a refund if applicable according to our terms of service.
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